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Central Bank of Barbados Issues Market Conduct Guideline for Financial

Institutions

The Central Bank of Barbados has issued a market conduct guideline for all entities it regulates. The guideline will also extend to future recognised entities such as digital currency operators and fintech companies.

The guideline, which went into effect on July 12, 2024, details how these entities should carry out several aspects of their operations, including implementing fees and charges, opening and closing accounts, handling complaints, and ensuring that vulnerable groups have access to financial services.

Speaking during an event to introduce the guideline, Central Bank Governor Dr. Kevin Greenidge described the guideline as “necessary to ensure the financial system remains stable, it remains transparent, and it remains fair for all players involved.”

Senior Director, Bank Supervision, Cheryl Greenidge, noted that a number of the behaviours included in the guideline were already being practised by several financial institutions, but the Bank believed it was important to codify them to ensure Barbadians enjoy a consistent experience regardless of where they conduct their financial affairs.

Among the key aspects of the guideline is the process for banks and deposit-taking finance companies to institute new or increased fees. They must first request a non-objection from the Central Bank, and provide “a detailed rationale for the proposal, the impact on the licensee’s customers, together with any other supporting documentation” no less than 60 days before they propose to implement it. Should they receive a non-objection, they must then notify their customers at least 30 days before the fee goes into effect.

The guideline also outlines steps for making access to financial services easier for Barbadians with disabilities and other vulnerable groups, stating “licensees must ensure that all physical and digital banking facilities are accessible to everyone, regardless of age, disability, or economic status. This includes adequate signage, ramps, tactile guides, audio systems, wheelchair accessibility and digital interfaces that accommodate various disabilities.”

It also notes that in addition to all commercial banks being required to offer at least one no-fee account, they should also offer tailored, low fee accounts for vulnerable groups such as pensioners, minors, and students.

As relates to onboarding new customers, the guideline instructs commercial banks and deposit-taking finance companies to streamline the process by using the risk-based approach that is permitted in the Central Bank’s Anti-Money-Laundering and Combatting the Financing of Terrorism (AML/CFT) Guideline. It also states that these financial institutions should process the application and inform the potential client of their decision within three to five business days or, where that is not possible, provide the applicant with an update as well as estimated timelines for the decision.

With regard to closing accounts, the guideline mandates that “licensees must notify the customer in writing at least 30 days in advance, explaining the reasons for the closure and outlining any possible actions the customer can take to prevent it.” However, these, and other instructions related to account closures as well as opening denials, do not apply when they would contravene the financial institution’s obligations under the Money Laundering and Financing of Terrorism (Prevention and Control) Act and the AML/CFT Guideline.

The issue of customer complaints is addressed in the guideline, which states that “licensees must have a robust internal dispute resolution (IDR) mechanism that is easy to access, free of charge to the customer, and capable of resolving complaints in a fair, timely, and effective manner.” It also speaks to the channels through which customers should be able to lodge a complaint, and outlines what recourse customers have when a complaint is not handled to their satisfaction. (PR)

Business

More demand for live trees in 2024

Kooyman launches Christmas Holiday Wonderland

Live, fresh-cut Christmas trees have become the preferred option for Barbadians looking to add that special touch to their homes for the holidays. Speaking ahead of the Annual Kooyman Holiday Wonderland event at the Megastore on Saturday, December 7th, from 2:00 p.m. to 7:00 p.m., Marketing Officer Charlene Mullin says they anticipate a heightened demand in 2024. 

“We anticipate an even more spectacular Kooyman Holiday Wonderland this year as we officially launch Christmas at Kooyman. Customers in recent years have been clamouring for our premium live trees, and this year, we are prepared for an even more overwhelming response. All customers purchasing live trees will receive a 10 percent discount voucher to use on our Christmas décor items, and we will have storewide special offers and deals so everyone is invited to come celebrate with us.

The Marketing Officer says in addition to emphasising Kooyman’s support for entrepreneurship and community, Holiday Wonderland brings that festive family atmosphere where the children can meet Santa, take festive photos, and enjoy face painting, balloon art, and clown entertainment. 

“This year, we are featuring several activities emphasising our commitment to the community. We’ve had a fantastic response to our offer of free space for entrepreneur pop-ups, and we are looking forward to our holiday-focused adult workshops designed to inspire creativity and help participants add that festive cheer to their homes.”

Mullin said Kooyman is proud to partner with Team Mikey Charity this year to host a holiday donation drive supporting varied community initiatives.

“Kooyman is pleased to work with Team Mike Charity in keeping with our pillars of sustainability, poverty reduction, and youth and education. Throughout the year, we have continued to make donations and build partnerships in this regard, and this Christmas will be no exception as we continue to play our part.” (PR)

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2024 UK Trade and Investment Mission to Barbados hosted at the Crane Resort last week

Barbados is positioning itself as a prime gateway for UK companies seeking trade and investment opportunities in the Caribbean. With its stable economy, modern infrastructure, and strategic partnerships, the island aims to solidify its role as a bridge between British firms and lucrative regional markets.

This commitment was emphasized during the launch of the 2024 UK Trade and Investment Mission to Barbados, hosted on last week by the UK Department for Business and Trade, Invest Barbados, and Renfrewshire Business Network at the Crane Resort. Renfrewshire, a historic industrial hub in western Scotland, is now a leader in advanced manufacturing and high-tech industries.

D’Jamila Ward, Regional Director for the Commonwealth Caribbean at the UK Department for Business and Trade, addressed business leaders from the UK and the region, highlighting the robust trade ties between the two nations. Ward pointed out that in the year leading up to the second quarter of 2024, bilateral trade totaled £560 million (around $1.42 billion USD). This makes Barbados the UK’s fourth-largest trading partner within the CARIFORUM region, accounting for over 11% of trade in the bloc.

“Despite the many polycrises, the near-term economic outlook of Barbados remains positive. I don’t need to tell you that it’s a great time to do business in Barbados, but I will. It is,” Ward said.

Ward applauded the significant contributions of UK companies to Barbados’ development, citing examples like ABAGO Limited, which has been instrumental in digitizing Barbados’ historical archives, some dating back to 1635. She noted that such initiatives demonstrate the UK’s long-term commitment to sustainable and mutually beneficial partnerships with Barbados.

“The UK is here in Barbados for long-term sustainable partnership. We are here for mutually beneficial relationships, and our actions reflect that commitment,” Ward said.

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Re-imagine Caribbean HR: The Future Operating Model

Article by Kimberly Chan, PMQ, MBA 

As a recently founded Caribbean body, the Caribbean Institute for Human Management (CaIHRM) hosted its first webinar on October 30, 2024, with a focus on Re-imaging Caribbean HR: The Future Operating Model, staying true to its mission, “As the voice of Caribbean HR is to unite and empower regional bodies through innovative representation, advocacy and capacity building.”

This inaugural event was opened by Mrs. Georgia Donaldson (Director – CaIHRM) and moderated by Mr. Michael McAnuff-Jones (Chairman – CaIHRM) who guided the rich discussions with presentations from the powerful and dynamic panel of regional executives and trailblazers which included:

  1. Mrs. Cavelle Joseph-St. Omer – President, CaIHRM & Human Resource Management Association of Trinidad & Tobago (HRMATT)
  2. Dr Cassida Jones Johnson – Director, CaIHRM & Human Resource Management Association of Jamaica (HRMAJ)
  3. Ms. Esaura Cumberbatch – Director, CaIHRM & Immediate Past President, The Bahamas Society for Human Resource Management
  4. Mr. Nicholas Roberts – Human Resource Management Association of Barbados (HRMAB)

The panellists discussed strategic initiatives through the five (5) HR Operating Models highlighted in a recent article by Mckinsey presented by the panellists who added their interpretation and views as follows:

  1. Ulrich+

This model is an adaptation of the classic Ulrich model, with HR business partners developing functional spikes and taking over execution responsibilities from centers of excellence (CoEs). In turn, CoEs are scaled down to become teams of experts and selected HR business partners. They are supported by global business services and have a digital operations backbone. Many CHROs believe the classic Ulrich model is not up to solving today’s HR challenges, with HR business partners lacking the skills and time to keep up with the latest HR developments. Inflexible CoEs limit agile reactions, while other organizational boundaries have steadily become more permeable. Multinational businesses with mature and stable business models are often the ones that experience these pain points.

  1. Agile

This model calls for a smaller number of HR business partners, with an emphasis on counseling top management, while CoE professionals focus on topics such as data and analytics, strategic workforce planning, and diversity and inclusion. The freed-up resources are pooled to implement cross-functional projects. CHROs who favor this operating model believe that HR needs to accelerate to keep up with the increased focus on execution exhibited on the business side and to prevent HR from hindering rapid transformation. Companies are applying this and other agile methodologies when experiencing rapid growth or discontinuity. (For an example of this model, see sidebar “An agile transformation.”)

  1. Ex-Driven

This model is meant to help CHROs gain a competitive advantage by creating a world-class EX journey. Putting EX first means allocating disproportionate resources toward “moments that matter.” For example, HR, IT, and operations experts could be granted full responsibility to jointly plan, develop, and roll out a critical onboarding process. By creating a world-class EX, HR becomes the driving force in bridging cross-functional silos and in overcoming the patchwork of fragmented data and processes that many organizations suffer from today. The companies employing this model are highly dependent on their top talent, with a small set of clearly defined competencies. (For more on this model, see sidebar “Optimizing the employee experience.”)

  1. Leader-Led

In this model, CHROs transition HR accountability to the business side, including for hiring, onboarding, and development budgets, thereby enabling line managers with HR tools and back-office support. This archetype also requires difficult choices about rigorously discontinuing HR policies that are not legally required. Too much oversight, slow response times, and a lack of business acumen in HR have led some companies to give line managers more autonomy in people decisions. Companies exploring this choice typically have a high share of white-collar workers, with a strong focus on research and development.

  1. Machine-Driven

With this model, algorithms are used to select talent, assess individual development needs, and analyze the root causes of absenteeism and attrition—leaving HR professionals free to provide employees with counsel and advice. As digitalization redefines every facet of business, including HR, CHROs are looking for ways to harness the power of deep analytics, AI, and machine learning for better decision outcomes. Organizations that are experimenting with this are primarily those employing a large population of digital natives, but HR functions at all companies are challenged to build analytics expertise and reskill their workforce.

(Excerpt – HR’s new operating model – December 22, 2022 | Article https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/hrs-new-operating-model)

This event hosted over one hundred (100) participants from HR Practitioners and Business Executives from across the globe. CaIHRM will continue to host events of a similar nature to engage in conversations toward the development of our Caribbean countries.

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