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CIBC Caribbean announces a change to its Country Management Structure

New structure is expected to place renewed emphasis on employee, community and client relationships as bank harnesses internal talent to lead new phase

The Caribbean’s leading financial services company, CIBC Caribbean, has announced a change to its Country Management, that will place greater emphasis on relationships with key stakeholder groups, including its employees, clients and the community. The bank currently operates in 10 Caribbean countries, having reduced its geographical footprint from 17 countries to 10 over the past three years.

In making the announcement today, Chief Executive Officer, Mark St. Hill, noted that leading the regional Country Management team, is the bank’s newly appointed Chief Country Management Officer, Ms. Donna Wellington, formerly Managing Director for Barbados & OECS, under whom all country-related activities will be aligned.

Donna Wellington is no stranger to Caribbean banking, having joined CIBC 20 years ago, holding progressively senior roles in the bank. She served as CIBC Caribbean’s Managing Director for the eastern Caribbean region since 2013, and between 2016 and 2021 was President of the Barbados Bankers Association, Director in the Barbados Private Sector Association (BPSA) and an active participant in the Barbados Social Partnership. In this regard she represents the BPSA as a participant in the Social Partnership Oversight Committee tasked with oversight of the Sustainable Recovery Plan for Barbados.

Mr. St. Hill noted: “Donna’s vast knowledge of banking and her commitment to client service makes her the perfect choice for this role. We know that she will bring the same energy to developing our business in the rest of the region that she brought to managing our operations in Barbados and the OECS.”

He added: “This change to the organization’s structure will mean that our other current Managing Directors with responsibility for the bank’s Operating Companies will transition to different types of roles in the organisation. CIBC Caribbean’s Managing Directors in The Cayman Islands and Jamaica, Mark McIntyre and Nigel Holness will be appointed the Chairmen of the Cayman and Jamaica businesses respectively, while taking early retirement from their day-to-day duties.

“Additionally, our MD in the Bahamas, Dr. Jacqui Bend, will take early retirement and transition to an assignment designed to assist us in our transformation & governance programme, while our MD in Trinidad, Anthony Seeraj, will remain with the bank until the end of fiscal. During this time his new remit will be to help us secure a new Head of Country for Trinidad, while assisting in a number of business development activities in Trinidad, after which he too will take retirement. We are also undertaking a search for a new Head of Country in The Bahamas to succeed Dr. Bend.”

Mr. St. Hill went on to add: “We feel extremely fortunate that these hugely experienced individuals will continue to be a part of our team, albeit in different capacities. We are also excited to announce a further evolution of our talent of professionals, to meet the demands of the new CIBC Caribbean, as we have appointed a new crop of Heads of Country to take over in five of our jurisdictions.

  • Mr. Kemar Polius will succeed Ms. Wellington at the helm of the bank’s Barbados operations;
  • Mr. Gemel Sobers has been appointed the Head of Country for The Cayman Islands;
  • Ms. Annique Dawkins is the Head of Country for Jamaica;

All Heads of Country will report to our newly appointed Chief Country Management Officer.”

Mr. Gemel Sobers

All appointments are subject to regulatory approval. St. Hill added: “We are shifting to a more country-focused performance model, having successfully optimized our geographical footprint from 17 countries to 10 and from 72 to 45 branches. This alignment emphasizes, at the country level, business development and performance, client facing activities and people leadership as we continue to embed our new corporate culture, which we started work on over the past year.” 

He further explained that the new Heads of Country will prioritize the development of relationships, with staff, clients and within the community. “Our stated goal is to make our clients ambitions into reality. To do this, we must be closer to our clients, learning what they want from us and finding the best way to make it happen. A key component of that is ensuring our employees have the right tools, and the best working environment to deliver for our clients, so our Heads of Country will focus heavily on that, while ensuring we keep our commitment to contributing to the development of our communities.”

Annique Dawkins

The CIBC Caribbean CEO went on to list a number of major accomplishments of the regional bank over the past few years.  “We have rationalized and consolidated our geographical footprint since 2016. We have enhanced our client experience and made several other structural adjustments such as integrating all our business segments under one Chief Commercial Officer, centralized key functions, launched an Agile way of working to give us a greater competitive edge, centralized our digital sales through our LoanStore, and revamped our Call Centers into Contact Centers. This is one more piece of the puzzle as we continue to develop our business capabilities and effectiveness.”

The new changes to the organization become effective on 1st March 2025.  (PR)

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COURTESY GARAGE INTRODUCES HYUNDAI GREEN MOBILITY FLEET 

As Barbados moves towards the United Nations Sustainable Development Goals (SDG,) members and friends of BIBA, the Association for Global Business, recently had a first hand look at the new Hyundai electric and hybrid vehicles as Courtesy Garage unveiled its Green Mobility Fleet. 

The new 2025 Santa Fe and Tucson models were unveiled by officials of Courtesy and BIBA – President, Marlon Yarde and Executive Director, Carmel Haynes; along with Allan Bayne, CEO of the Automotive Division of the Goddard Group and Andrez Greene, General Manager of Courtesy Garage, while the Ioniq 5 and Kona electric and hybrid vehicles were on display on arrival at the Mahogany Ridge event. 

Allan Bayne and Carmel Haynes unveil the new Hyundai Tucson

In welcoming guests to the event, General Manager Andrez Greene, stated that the launch marked the 103-year-old company’s move into a new sustainable chapter that aligned with the island’s visions of becoming a clean and resilient energy economy, that will support the National Energy Policy. He also explained that the Courtesy service team had undergone extensive training in EV Technology to ensure that clients were supported throughout their experience.   

Some of the guests who attended the Launch of the Courtesy Hyundai Green Mobility Fleet

“Our skilled technicians are trained to work on these advanced hybrid systems, ensuring your Hyundai receives the expert care it deserves. From routine maintenance to any potential repairs covered under the vehicle or high-voltage component warranties, we have the tools, technology, and expertise to keep your vehicle running smoothly and efficiently for years to come” stated Scott Bentham, the Service Manager at Courtesy Garage as he reinforced the words of General Manager Greene. 

Just before Hyundai Sales Manager Ryan Morris unveiled the new vehicles, he introduced the Sales Team of Lisa Boyce, Mechelle Clarke & Derek Harris to the audience and spoke about the Hyundai commitment to sustainable new energy and the company’s strategy for electrification. 

He explained that as the 3rd largest car manufacturer in the world, Hyundai still intended to grow, aiming to sell 2 million EV’s per year globally by 2030. He stated that they intend to offer a full lineup of 21 EV Models by 2030 ranging from affordable to luxury and high-performance vehicles.  

“This is a demonstration of what’s possible when the private sector aligns with the national development goals; and BIBA is proud to stand with Courtesy’s green initiative which reminds us of the power of partnerships in advancing sustainability” stated President of BIBA Marlon Yarde, as he welcomed all to the event. He urged the guests to make more conscious choices generally, ‘as we look to a low carbon future and we journey to a more resilient Barbados.’ 

In explaining the various conveniences which Courtesy had put in place for clients, Andrez Greene stated that with every EV purchase, Courtesy will provide a free home charger installation, “because charging should be easy, accessible and on your terms” he added. (PR/GIS)

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EXPORT BARBADOS TO LAUNCH ITS EXPORT-IMPACT (EXIM) PROGRAMME

Export Barbados is set to roll out a comprehensive suite of support mechanisms with the focus on protecting gains, expanding exports and strengthening the sector.

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Young Upcoming Executives Spend Time with Regional Executives 

Eleven eager young men with aspirations to become executives or entrepreneurs when they grow up, had a unique opportunity recently when they visited and sat with the most senior executives at the regional head office of CIBC Caribbean.  

The semi-finalists and finalists in the 2025 Mr. Executive Challenge had the opportunity to meet and ask questions of the members of the executive suite of the bank. 

Mark St. Hill chats with the students as he welcomed them to the Job Shadow Day at the bank, to his left is Donna Wellington, Chief Country Management Officer.

The students, representing their respective secondary schools, met with Chief Executive Officer, Mark St. Hill; Chief Financial Officer, Carl Lewis; Chief Risk Officer, Patrick McKenna; Chief Auditor, Khadija Bourne; Chief Country Management Officer, Donna Wellington; Deputy Chief Information Officer, Infrastructure, Neil Matthews deputising for the Chief Information Officer Esan Peters; Managing Director, Transformation Governance and Control, Doug Williamson; and Head of Country Barbados, Kemar Polius. 

The students engaging with Michelle Whitelaw – Director Personal and Business Banking as they visit the Warrens branch

St. Hill welcomed the young men to the bank, congratulating them on being a part of what he considered to be an excellent initiative, explaining that they had left a serious impression on him when they met at the entrepreneurship graduation ceremony a few weeks ago. He urged them to ‘Live your dreams and go for what you want to do.’ He congratulated all of them saying, “You have shown that you are a cut above the rest”

Kemar Polius, the bank’s new Head of Country for Barbados and Joseph Taitt-Small of Alleyne School engaged in active conversation just prior to lunch

The CEO said 70% of the bank’s workforce, and 50% of its leadership is female, noting “that is why it is important for the bank to be involved in programmes like this one, where males are encouraged to step up”.

The various executives also gave inspiring and reassuring words to the students, Donna Wellington explained that the day will serve to open their eyes to the many careers available to young men in the bank. She explained that while people normally think only of counting money in a branch, there are so many other careers in technology, marketing, risk, legal, human resources, and property management. She therefore urged them to “embrace, learn what you can, we want to open your eyes to what is possible.” 

Barbados’ new Head of Country, Kemar Polius shared with the students that he never saw himself sitting in a board room like the one they were in, and working at this level in a bank, but he was given an opportunity which he grabbed with both hands and made the best of it. He encouraged them to do the same. 

The general direction from the other Executives was for the young men to focus on what they wanted to do, examine every opportunity given and recognise that life is not a straight line. 

Mark St. Hill chats with the students as he welcomed them to the Job Shadow Day at the bank, to his left is Donna Wellington, Chief Country Management Officer.

Neil Matthews, in addition to his post at the bank is also a Lieutenant Commander of the Barbados Defence Force and has been coopted to head the Cyber Security and Drone Units to help protect the country from cyber-attacks. He said that as a teenager, he never envisaged himself being in this position, but people recognised some value in him and pushed him to achieve and he has never stopped learning.  He added that he would be back in ‘school’ to do a course from the following day.

Coordinator of the Mr Executive Challenge, Winston Cumberbatch, explained how the students reacted “For weeks they had been looking forward to the Job Shadow with great anticipation. However, none of them could have envisioned what actually took place. They were totally blown away by the level of interest, hospitality and inspiration that the CIBC Executives gave.”  

Following that eventful meeting with the executives, the boys were taken on a tour of the bank’s departments where they were able to meet staff members who explained the duties and operations of their departments and answered many questions from the curious young men, as they sought to understand the areas and the opportunities there. 

They visited the Treasury department, where the team explained the department that manages the bank’s financial resources – the cash in circulation, capital management on a regional level.  This department is the one that makes sure there is cash available when and where it is needed. The young men quizzed this team on how they managed the foreign exchange with the amount of shopping that Barbadians do online with Amazon and Shein, and they also wanted to know if the bank had adopted AI as yet. 

The Compliance team told them about the three areas under their portfolio – AML (Anti Money Laundering), Compliance and Advisory Sanctions. The next stop at HR (Human Resources) was where they had a chat with Jacintha Hinds, Officer, Human Resources, who shared her passion for HR and answered their many questions about qualifications and the issues that affect how people behave. 

Other departments which the students enjoyed visiting were the Legal department, Corporate and Investment Banking, before they went on a tour of the Warrens branch across the street, following which they sat down to a sumptuous lunch with the executives in the company’s board room.

The afternoon session saw them visiting the Marketing, Communications, Engagement and Technology units before they left and headed home, full of information which they can now process for their own careers. 

In wrapping up the session, Coordinator Winston Cumberbatch added “The operations knowledge imparted during the tour of the office and the bank, along with the questions that followed, made the occasion an educational engagement of the highest order, which could not have been possible in the classroom.  As Coordinator, I am extremely grateful to CIBC Caribbean for going beyond their financial support to offer such a life changing experience to these well deserving young men from eleven of our secondary Schools.” (PR)

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