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Consumers Urged To Know Their Rights & Read Fine Print

Know your rights! This is the strong message from Acting Public Counsel in the Office of Public Counsel, Douglas Frederick, to consumers and the general public.

During an interview with the Barbados Government Information Service, Mr. Frederick said: “My message to consumers and the public in general is to know your rights, and do not sign away your rights. Do not give up your rights; read the contracts that are placed before you; read the fine print and read those purported waivers that are being put to you by suppliers.

“Read them! It takes time, but consider them and read them because in most cases, people try to hold you to those things that you have signed, even if there are unfair terms, they try to hold you to them.”

The Office of Public Counsel administers the Consumer Guarantees Act, which came into effect on January 16, 2003. This Act provides consumers with adequate protection when they purchase goods and use services for personal, domestic, or household use, or consumption.

If a product is defective, or a service is not provided with reasonable care and skill, the Office of Public Counsel represents the consumer by reaching out to the supplier, so as to hear his or her side, and then mediating, in an effort to reach a resolution that would benefit both parties.

“My message to consumers and the public in general is to know your rights, and do not sign away your rights. Do not give up your rights; read the contracts that are placed before you; read the fine print and read those purported waivers that are being put to you by suppliers.”Acting Public Counsel

The Acting Public Counsel, who has been in that post for the past six months, identified defective major appliances and electronic devices as the main complaints of consumers.

“Almost everybody in Barbados has a cell phone, and, or some electronic device, and we have found that…there have been an increase in those types of complaints…. People normally buy appliances on hire purchase, and if you look at the cash price and the hire purchase price, you will see a serious differential. So, people are spending their hard-earned money, and expect that these products will last, at least for some reasonable time without any defect, and give them good service.

“So, we have found that major appliances and electronic devices are our main problems that people highlight to us. Also vehicles, but we have certain restrictions because our jurisdiction is up to $10,000, so that is a limitation on our department, and it is something that has to be looked at,” he proffered.

Mr. Frederick noted that an increasing number of persons have been contacting the department with various queries, and he attributed it in part to the public awareness drive embarked upon when he took over six months ago.

He welcomed this interest and encouraged more members of the public to call the Office with queries, or if they wish to find out more about the department. However, he indicated that if suppliers breached any of the guarantees, then consumers should reach out to the Office of Public Counsel.

“We are the voice for those people who may not have the skill, the capacity or the resource to really defend or to represent themselves. We are the public’s lawyer. We look out for the rights of consumers, so we are here to serve you, that’s why it’s called the Office of Public Counsel,” he stressed.

Mr. Frederick explained that as part of its infrastructure, the Office of Public Counsel has a Consumer Claims Tribunal, which is equivalent to a magistrate’s court, with the jurisdiction of $10,000.

“It is supposed to be a speedier resolution than actually putting these matters before the magistrates’ civil court, and it is a more relaxed atmosphere than a court. The Tribunal operates on evidence so that your receipts and any correspondence or communication between the consumer and the supplier is sometimes necessary because that is evidence of the transaction. It doesn’t have to be written, it can be oral,” he said.

To contact the Office of the Public Counsel, persons may call 535-2758 or 535-2762, or email public.counsel@barbados.gov.bb.

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Centenarian Celebrates Her Dominica-Barbados-UK Connection

Josephine Bailey Celebrated

One of Barbados’ newest centenarians, Josephine Bailey, celebrated her 100th birthday on September 27, 2024, at her home in Dalkeith Village, St. Michael.

In addition to family members and some close friends, one of her specially invited guests was President of Barbados, Her Excellency, The Most Honourable Dame Sandra Mason.

One of Mrs. Bailey’s daughters, Judith Lockhart, shared that her mother was born in Castle Bruce, a village on the east coast of Dominica, where she also attended school. After school, the centenarian, who worked in agriculture, made an initial visit to Barbados around the age of 18 and decided to stay, working in retail stores in Bridgetown.

Ms. Lockhart also shared that her mother had a stall in town where she would take them as small children, to work with her.

“She had a market stall, fruits and vegetables, and then after that she left…. It was nursing that gave her the opportunity to go to England and train as a nurse,” she said.

When asked by Her Excellency whether the centenarian was a disciplinarian, Ms. Lockhart remarked that as teenagers they were allowed to attend social events with the understanding that they were to return “by a particular time” or face being disciplined.

She said her mother insisted that all four of them attend evening classes, even while at school, to learn additional trades and be better prepared for the future. “Mum was very passionate about us doing something with our lives. Her motto was ‘always be independent …and look out for yourself’,” Ms. Lockhart said.

Always goal oriented, Mrs. Bailey applied to be trained as a nurse in the United Kingdom (UK), and became a member of the Windrush Generation, who emigrated there at the invitation of the British Government to be trained and to help rebuild England after the Second World War.

*Barbados’ newest centenarians, Josephine Bailey poses with President of Barbados, Her Excellency, The Most Honourable Dame Sandra Mason and family during her birthday celebrations*.

After four years of training, she worked in the UK’s National Health Service (NHS), in hospitals such as St. Mary’s Hospital in Paddington and Royal Free Hospital in Camden. While in the UK, Mrs. Bailey (nee Lockhart) married a Barbadian and continued living there.

In the latter part of her career with the NHS, Mrs. Bailey worked at the Community Health Centre, which included family planning and home visits to patients. Earning the respect of her patients, peers, and leadership team, she was selected to meet Queen Elizabeth II, during an official visit to open a section of the Queen’s Park Heath Centre.

Mrs. Bailey retired at age 65, returned to Barbados, and settled down in Dalkeith Village, St. Michael, an area with which she was familiar.

She kept active in her kitchen garden and in church at the St. Patrick’s Roman Catholic Church. She also taught at the St. Patrick’s Primary School; spent time with family and friends; did some cooking and travelled.

Her Excellency presented Mrs. Bailey with a bouquet of flowers, a bottle of non-alcoholic wine and a personalised card, which was followed by a toast to the centenarian.

Mrs. Bailey, a widower, had four children, nine grandchildren (one deceased), and seven great-grandchildren.

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Millie Ifill Fish Market At Weston, St. James Re-Opens

The Millie Ifill Fish Market facility, at Weston, St. James, reopened on Saturday after receiving a BDS $2.7 million upgrade, thanks to the Barbados Port Inc. (BPI).

As part of its corporate social responsibility initiatives, the BPI began upgrading the facility designed by Architectural Designer & Project Manager, Rianne Greaves, in May 2023. Completion of the state-of-the-art vending and fish processing disabled-friendly building occurred in July 2024.

Minister of Tourism and International Transport, Ian Gooding-Edghill, under whose portfolio the BPI falls, noted that similar to other large-scale community developmental projects, the Millie Ifill Fish Market project is expected to demonstrate a high level of benefits, including enhanced social experiences for residents and visitors, and improved infrastructural development.

He added that the initiative is part of a wider undertaking of Government to upgrade the island’s fishing facilities.

“We hope that this building will serve as a beacon of inspiration to a new generation of workers in the fishing industry, and a testament to this Government’s commitment to upgrading fishing facilities in line with the requisite standards that support fish handling and the retail of fresh catches to the domestic, hospitality, packaging, and distributing sectors,” Mr. Gooding-Edghill stated.

He also highlighted other initiatives under the BPI’s Social Responsibility Programme, including the renovation of the Speightstown Jetty, the Pile Bay Fishing Facility, the Bridgetown Port Fire Station, and the Shallow Draught Marina.

The Minister encouraged users of the facility to be forerunners in the maintenance of the property and upkeep of equipment.

Minister of the Environment, National Beautification, Green and Blue Economy, Adrian Forde; Member of Parliament for the area, Edmund Hinkson; and Chief Fisheries Officer, Dr. Shelly-Ann Cox, agreed with Minister Gooding-Edghill that it was important for those using the facility assist with its maintenance and care the equipment.

Dr. Cox said the upgraded Millie Ifill Fish Market in Weston stands out in the community “as a diamond on the West, not only aesthetically pleasing but fit for purpose”.

She added: “This world-class facility raises the profile and catalyses the sustainable development of the fisheries sector. In our thrust towards aspiring to excellence and promoting seafood quality assurance in the post-harvest sector, this building epitomises the highest standard of excellence. It is outfitted with the amenities and equipment to support the processing and sale of good quality fish and promote the improvement of sanitary measures. The facility also provides a space to encourage social interaction and a hub for fisherfolk and members of the Weston Fisherfolk and Community Organisation.”

The upgraded facility, constructed by Empire Building and Construction, boasts a main office, shutters, an ice machine, a chiller room, a walk-in freezer, a high-tech security system, fish offal storage, a public toilet with disabled provisions, a public shower, separate fish retail and processing areas, vendors bathrooms with showers, a lunchroom, and improved sidewalk with disabled access.

The facility is named after former centenarian and well-known fish vendor Millicent Ifill, who touched many lives in the Weston, St. James community. (PR/GIS)

Caption: Member of Parliament, St. James North, Edmund Hinkson and Minister of Tourism and International Transport, Ian Gooding-Edghill, unveil a plaque to commemorate the reopening of the Millie Ifill Fish market facility on Saturday, while Ministers Chad Blackman and Adrian Forde and government officials look on.

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ETA For Travel To Kenya Required

The Ministry of Foreign Affairs and Foreign Trade advises that all persons, including infants and children, must complete an Electronic Travel Authorisation (ETA) form in order to travel to the Republic of Kenya.

This new requirement results from policy changes, which took effect this year, whereby holders of Ordinary Barbados Passports have to obtain an ETA at least 72 hours before their intended visit to Kenya. However, it is recommended that applications be submitted at least two weeks prior to travel to ensure adequate time for processing.

The cost for Kenya’s ETA is US $32.50 per traveller, plus banking and processing fees. The ETA is valid only for a single trip, and a new authorisation must be obtained for every subsequent visit to Kenya.

Holders of Diplomatic Barbados Passports must apply for an ETA at least 72 hours before their intended visit to Kenya, but they will be exempted from payment if certified by letter that they are on official duty.

For ETA applications and guidelines, persons should visit the official website https://www.etakenya.go.ke.