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Consumers Urged To Know Their Rights & Read Fine Print

Know your rights! This is the strong message from Acting Public Counsel in the Office of Public Counsel, Douglas Frederick, to consumers and the general public.

During an interview with the Barbados Government Information Service, Mr. Frederick said: “My message to consumers and the public in general is to know your rights, and do not sign away your rights. Do not give up your rights; read the contracts that are placed before you; read the fine print and read those purported waivers that are being put to you by suppliers.

“Read them! It takes time, but consider them and read them because in most cases, people try to hold you to those things that you have signed, even if there are unfair terms, they try to hold you to them.”

The Office of Public Counsel administers the Consumer Guarantees Act, which came into effect on January 16, 2003. This Act provides consumers with adequate protection when they purchase goods and use services for personal, domestic, or household use, or consumption.

If a product is defective, or a service is not provided with reasonable care and skill, the Office of Public Counsel represents the consumer by reaching out to the supplier, so as to hear his or her side, and then mediating, in an effort to reach a resolution that would benefit both parties.

“My message to consumers and the public in general is to know your rights, and do not sign away your rights. Do not give up your rights; read the contracts that are placed before you; read the fine print and read those purported waivers that are being put to you by suppliers.”Acting Public Counsel

The Acting Public Counsel, who has been in that post for the past six months, identified defective major appliances and electronic devices as the main complaints of consumers.

“Almost everybody in Barbados has a cell phone, and, or some electronic device, and we have found that…there have been an increase in those types of complaints…. People normally buy appliances on hire purchase, and if you look at the cash price and the hire purchase price, you will see a serious differential. So, people are spending their hard-earned money, and expect that these products will last, at least for some reasonable time without any defect, and give them good service.

“So, we have found that major appliances and electronic devices are our main problems that people highlight to us. Also vehicles, but we have certain restrictions because our jurisdiction is up to $10,000, so that is a limitation on our department, and it is something that has to be looked at,” he proffered.

Mr. Frederick noted that an increasing number of persons have been contacting the department with various queries, and he attributed it in part to the public awareness drive embarked upon when he took over six months ago.

He welcomed this interest and encouraged more members of the public to call the Office with queries, or if they wish to find out more about the department. However, he indicated that if suppliers breached any of the guarantees, then consumers should reach out to the Office of Public Counsel.

“We are the voice for those people who may not have the skill, the capacity or the resource to really defend or to represent themselves. We are the public’s lawyer. We look out for the rights of consumers, so we are here to serve you, that’s why it’s called the Office of Public Counsel,” he stressed.

Mr. Frederick explained that as part of its infrastructure, the Office of Public Counsel has a Consumer Claims Tribunal, which is equivalent to a magistrate’s court, with the jurisdiction of $10,000.

“It is supposed to be a speedier resolution than actually putting these matters before the magistrates’ civil court, and it is a more relaxed atmosphere than a court. The Tribunal operates on evidence so that your receipts and any correspondence or communication between the consumer and the supplier is sometimes necessary because that is evidence of the transaction. It doesn’t have to be written, it can be oral,” he said.

To contact the Office of the Public Counsel, persons may call 535-2758 or 535-2762, or email public.counsel@barbados.gov.bb.

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One Family hamper drive gets $75,000 boost from Sandy Lane Charitable Trust

Christmas 2024 just got a lot brighter for the 1000 families of the One Family programme under the Ministry of People Empowerment & Elder Affairs (MPEA), thanks to a donation of BBD. 75,000.00 worth of grocery hampers from the Sandy Lane Charitable Trust (SLCT).

Representatives of SLCT, including Derrick Smith, Grand Patron and founding Trustee, Trustee Pippa Challis, and Project Coordinator-Administrator Nekei Grant, were recently at One Family’s Warrens office to present the donation to the One Family Project Team. Present to receive the donation were Minister, the Hon. Kirk Humphrey, Permanent Secretary Jehu Wiltshire, Social Development Project Manager Nicole Daniel and Project Officer Lisa Holder.

Minister Humphrey commended SLCT and thanked its Board of Trustees for their ongoing work in Barbados, and specifically with his Ministry, noting that such partnerships could help break cycles of generational poverty in Barbados.

“The government of Barbados is passionate about the objectives of this One Family project, and we believe in what we are doing. We see One Family as the first initiative with the potential to break the inter-generational cycles of poverty, a purpose and objective that traditional government agencies were not designed for. Traditional approaches have not been holistic enough, and One Family gives the first real opportunity to break that poverty exchange between generations,” Minister Humphrey said.

Commenting in response, Trustee Pippa Challis said SLCT was pleased with the ongoing amazing partnership with MPEA. She said One Family had positively impacted SLCT’s work regarding due diligence and background investigations necessary to make the outreach work more effective.

“Our partnership with the One Family Programme Team is truly beneficial to both organisations, as we work towards one common goal of achieving social change. Our ability to rely on the One Family team to provide accurate, timely and reliable information means that our assistance can reach the most deserving families. Whether it is providing beds, back-to-school supplies or food vouchers, we know that we are reaching the right families. That’s why this collaboration works for us, as much as it works for you.” Mrs Challis, further commends the team on their success with the programme thus far and the amazing job they are doing.

One Family Project Manager, Nicole Daniel, said the SLCT donation would significantly boost this year’s hamper donation drive, bringing much-needed supplies and tangible Christmas cheer to the 1,000 families and hundreds of children currently served by the Programme.

“One Family is not a hand-out programme but concentrates on holistic transformation to help every family reach a stage where they can give back to their communities and Barbados.” (PR)

Caption: Pictured from left are SLCT Project Coordinator-Administrator Nekei Grant, One Family Project Officer Lisa Holder, SLCT Trustee Pippa Challis, Derrick Smith, SLCT Grand Patron and founding Trustee, People Empowerment Minister, the Hon. Kirk Humphrey, Permanent Secretary Jehu Wiltshire, and Social Development Project Manager Nicole Daniel.

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Men’s programmes lighting the way with support from Light & Power

Barbadian men are stepping up to mentor and inspire a new generation of male leaders to reach their full potential and light the path to a brighter future.

On International Men’s Day recently, two such organisations were recognised and supported with financial donations from the Barbados Light & Power Company (Light & Power). The Rites of Passage: Boys to Men program, led by Anthony Seale and Reverend Derick Richards of the James Street, Speightstown Circuit of the Methodist Church, and the Purpose 180 Foundation, founded by Nigel Jules, were both lauded for their contributions during a presentation held at Light & Power’s Garrison, St. Michael Headquarters. Both organisations spoke about the impactful initiatives they have established to support young men in Barbados.

Light & Power said it was pleased to support programs focused on mentoring and uplifting at-risk young men.

“These programs are crucial in empowering young men to reach their full potential, and Light & Power is pleased to support and partner with initiatives like Rites of Passage and Purpose 180 that actively work to create brighter futures for the next generation of young male leaders.”

Both programs focus on mentorship, character building, and equipping young men with tools to overcome challenges and achieve personal and professional growth. (PR)

Caption: Light & Power employees, including at left, Communications Advisor Adriel Richard, and to the right, Chano Belle, Manager, Finance (Supply Chain) and Curtis Brewster, Supervisor, Dispatch and Quality Control, with visiting organisation representatives Nigel Jules of the Purpose 180 Foundation (second from left), and Reverend Derick Richards and Anthony Seale of the “Rites of Passage: Boys to Men (BTM) programme” of the James Street/Speightstown Circuit of the Methodist Church in Barbados (at centre)

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Yearwood wins first 5k Run/Walk

Kristian Yearwood won the inaugural 5k Run/Walk to Help 5k held on Sunday. He clocked 21:36 in the running race, 2nd place went to Ralf Luther in a time of 22:05, followed by Fr. Andy Nyga in 3^rd with a time of 23:40. The top three runners in the female segment were Adeline Lamorell,27:17, Phillipa Sylvester, 30:46 and Sumaya Desai, 47:22.

The event was organized by the Roman Catholic Diocese of Bridgetown and is a fund raiser for church’s ministry to the poor in our community as well as to assist the Child Card Board. What started last year as a fun walk now features competitive 5k races in running and walking. The blend of race running and walking along with fun walking should see the event attacking a cross section of participants.

Anderson Maughan was the winner in the walk race in the male segment with a time of 30:59, he was followed by Anthony Phillips in 34:50 and Akil Bryan in 37:40. Angela Jackson crossed the line in 36:31 to win the female walk race she was followed by Fay Waithe in 40:42 and third place was taken by Mary Moseley in 41:57.