Focusing on technology, its user-friendliness, and education around the transformative impacts to drive economic development and sustainability transformation, will be essential for small island developing countries in the Caribbean.
Asif Poonja, CEO of Fujitsu’s Americas Region, expressed this strong belief during a one-on-one interview with Advo Magazine. This was Poonja’s first official visit to the island as a senior figurehead of one of the biggest technology companies in the world.
Poonja, who was previously Head of Customer Markets and Chief Technology Officer for the Americas, intends to fully use his experience as an inventive and adaptable leader to work with the Americas leadership team to drive growth in the region and strengthen its position as a leader in digital transformation.
He acknowledged that even though this is his first trip to Barbados as CEO, he and his family have had many enjoyable vacations here over the years. He added that while Barbados and the region as a whole have much to offer, there is a need to push for a greater emphasis on using technology to streamline a range of services.
“How many people know how to use technology to its fullest extent?” he asked, “it is shocking. I was in DAVOS last week at the world economic forum; as I was entering the village there was this huge sign by a company there, which read Did you know, there are still over 25 percent of the global population that does not have internet access? My jaw just dropped because it is something we take for granted.”
“What I am seeing, [is] that you can go into many government entities today, that staff a lot of folks that do not know how to use the technology… yes, they might have their computer and email, but that is it. Education around technology and its use [is important], even around difficult areas like AI right now.”
Considering this, Fujitsu has changed its hiring practices over the past few years. While they still use interns, their hiring procedure is now more accommodating to the demands of the contemporary workplace.
“We have been working with our human resources over the past two years to change the criteria. Its not that you always need a university degree. You can have a college degree, a trade degree, it does not matter nowadays. In the past people used to be absolute sticklers, which is changing within the society. So, we have been pushing our organization to change that.”
The hospitality industry, which has experienced impressed growth coming out of the height of the COVID pandemic, also has a role to play introducing the new form of flexibility and tech push to small nations according to the CEO, who said seamless check-in procedures which get rid of paperwork in place of fully digital platforms was also a new directions hotels and other forms of regional accommodation can go.
He however quickly added that the strength and trust in homegrown banks, as well as the security that supports them, was imperative.
“I have heard of stories in the Caribbean of new banks starting up and things not working out well. So, how does regulation help but not hinder. If a new bank is going to set up, where is the security around that bank, [what are] the processes and procedures. I am not only saying that you should bank with the top banks, I am not saying that, but the technology is out there, and it is about building trust”.
“There are a lot of Canadian banks here. For example, I bank with RBC, and they have a function online where you can take a picture of the front and the back of the cheque and its deposited. But I trust my bank, so I can do that. That level of trust [in new banks] that is the key.”
The customer experience, according to Poonja, must remain at the forefront of the financial services industry, which he believes sadly has slightly lost its way in the name of chasing profits.
“The financial services industry has been going through a transformation over the years even before COVID. They chose to shut branches down to reduce costs, [going] more online, but you cannot forget those that do not do online. Whether it is a senior, whether it is someone not technology [savvy], you cannot leave these people behind. That is the challenge they face.”
“I am seeing even in Canada and the US, those branches that stay open, they would only staff it with two people, which is not good enough. We all know the banks make good profits, and they need to find a way to balance.”
The CEO also hinted that one of the main areas where the company will start its major push into the Caribbean economic space will be through Fujitsu Uvance, a new portfolio that aims to encourage innovation within nations in a novel yet environmentally friendly method.
Trust Fund Ltd. To Launch New Initiative Early Next Year
The Barbados Trust Fund Limited (BTFL) will launch a new initiative early next year to empower its clients in the services sector.
General Manager of the BTFL, Jerry Amos, made the disclosure on Friday afternoon as he addressed the Staff Luncheon and Awards Ceremony for some clients, at Accra Beach Hotel and Spa.
Mr. Amos told the gathering: “Starting in the first quarter of the next financial year, we will launch STI-FEST – Service Technology Innovation Fest. This initiative will blend technology and innovation to empower our clients in the services sector, equipping them with tools and insight to thrive in a rapidly evolving market.”
In highlighting some of the Fund’s accomplishments over its six years of existence, he pointed out that an online Loans Management System (LMS) was launched in 2024. He said the system has transformed the operations of the BTFL, as the loans process has been streamlined and is entirely online.
“Once the payment sections are completed, we will have a complete end-to-end system, making it easier for our clients to access and manage their financial services with us….
“We are not stopping there. In the second phase of development of the LMS solution, we will introduce artificial intelligence and data analytics to enhance the system’s capabilities.
“These advancements will allow us to better anticipate and respond to clients’ needs, as well as provide valuable insight that will help us refine and improve our services. This is about more than technology; it’s about using innovation to deliver even greater value to our clients,” he stressed.
Mr. Amos said recent public discussions about the Fund’s $5,000 loan offering had sparked reflection within the organisation. He insisted that such an amount could deliver the remarkable outcomes showcased by BTFL.
“When paired with guidance and resources, $5,000 can be the seed that transforms a dream into reality. That being said, we also recognise that some businesses require more than the $10,000 that we offer as a second loan, after the first $5000.00 loan is successfully repaid.
“We will continue to champion grant funding for potential entrepreneurs at the pre-seed stage, ensuring that ideas can grow into enterprises. Our work must not only fund businesses but nurture them to succeed,” he emphasised.
The General Manager praised the staff for their commitment, describing them as enablers of dreams, architects of change, and the backbone of the organisation’s success. He also congratulated the 27 clients who received awards for their hard work and dedication.
Permanent Secretary in the Ministry of Energy and Business, Kevin Hunte, underscored the importance of the entrepreneurs and Trust Fund celebrating their achievements. He encouraged them to map out and list their achievements.
“We need to wave them high, especially in these days where negative news seems to be taking the predominance. And, so I want to encourage you both – Trust Fund as well as the awardees – to tell your story … as widely as you can, as loudly as you can, and with as much detail as you can, because your success is Barbados’ success,” Mr. Hunte said. (PR/GIS)
Caption: Collis Lowe of Gratitude Enterprises accepting her award from Permanent Secretary in the Ministry of Energy and Business, Kevin Hunte
Balancing Cruise & Cargo Operations At Bridgetown Port
As a multipurpose port, the Port of Bridgetown is focused on balancing the needs of both cargo and cruise customers, while minimising berthing conflict and ensuring delivery on customer expectations.
The Port of Bridgetown yesterday, December 10, 2024, welcomed four cruise ships. Seabourn Ovation sailed in with 532 passengers and Explora I with 900 passengers. The Resilient Lady made her inaugural visit with 2,245 passengers, as well as MSC Virtuosa with 5,083 passengers. MSC Virtuosa, homeporting at Bridgetown during winter 2024/25, also took on twenty-three 40ft containers of stores.
With all berths dedicated to cruise ships, yesterday was designated a “no cargo” day i.e. a day where cargo vessels cannot discharge or load cargo during the day i.e 0700 hrs to 1900 hrs,as all berths are occupied by cruise.
There are forty-two “no cargo” days anticipated during the peak season October 2024 and April 2025, of which vessel agents are advised and should reference as a vessel operations planning tool.
As a multipurpose port, inevitably some conflicts will occur. These however are resolved in the context of an age-old stated national policy where cruise vessels are accorded priority over cargo ships and cargo lines are aware that they have to plan around this mandate.
In addition to the policy, the Operations Team at the Port hosts daily briefing meetings focused on vessel planning at which agents and vessel representatives are present. These meetings are key to ensuring smooth operations, as the Port continues to serve both cargo and cruise lines, through the winter cruise season.
The assertion however, that the JPO Aquila container ship bypassed Bridgetown yesterday because it was deemed a “no cargo” day is inaccurate.
According to its schedule, the JPO Aquila was late in arriving at Port of Spain, Trinidad and as a result had to wait one day before berthing. The vessel was in fact still berthed and being worked in Trinidad yesterday, departing in the early hours of this morning. The vessel took the decision not to call at Bridgetown in an effort to get back on schedule. Even if it was not a “no cargo” day therefore, the vessel would not have made its scheduled call at Bridgetown.
JPO Aquila was originally scheduled to arrive at Bridgetown on December 6 and because of delays experienced in previous ports, rescheduled to December 8 and later December 10, for berthing in the evening. Just a single vessel was scheduled for work from 1600 hrs yesterday and no vessels were scheduled for 2300 hrs. The vessel could also have been serviced today if it had continued to Barbados.
The Port of Bridgetown understands the need to balance services to both cruise and cargo customers both of which are very critical, for different reasons, to the economy of Barbados. And to ensure service delivery, Barbados Port Inc, (BPI) remains flexible, extending weekday opening hours and opening on weekends as required, to facilitate commercial and personal cargo collection and delivery. Yesterday 168 full containers were handled at the Port.
BPI cautions however that during the peak cruise and cargo season, some delays are to be expected. The close arrival of three cargo vessels discharging 100+ containers each in the last two days, meant containers had to be stacked high, resulting in significant shifting to retrieve those ready for delivery.
Where normally four delivery lanes are dedicated for trucks, BPI was forced to work across three lanes only, due to the congestion in Port. Peak days are characterized by personnel and heavy-duty equipment in operation, as well as ground transport— taxis and tour buses, and visitors both local and foreign, all in a single space.
Here at the Port, work is advancing on the construction of Berth 6 at a cost of $108 million and is scheduled for completion in June 2025. This will allow for simultaneous berthing of cruise and cargo vessels. The ultimate goal is to achieve a separation of cruise and cargo operations, with the construction of new cruise facilities.
The investment required for such is significant and the Port continues discussions with potential partners, investors and financiers on dedicated cruise facilities. (PR/GIS)
Live, fresh-cut Christmas trees have become the preferred option for Barbadians looking to add that special touch to their homes for the holidays. Speaking ahead of the Annual Kooyman Holiday Wonderland event at the Megastore on Saturday, December 7th, from 2:00 p.m. to 7:00 p.m., Marketing Officer Charlene Mullin says they anticipate a heightened demand in 2024.
“We anticipate an even more spectacular Kooyman Holiday Wonderland this year as we officially launch Christmas at Kooyman. Customers in recent years have been clamouring for our premium live trees, and this year, we are prepared for an even more overwhelming response. All customers purchasing live trees will receive a 10 percent discount voucher to use on our Christmas décor items, and we will have storewide special offers and deals so everyone is invited to come celebrate with us.
The Marketing Officer says in addition to emphasising Kooyman’s support for entrepreneurship and community, Holiday Wonderland brings that festive family atmosphere where the children can meet Santa, take festive photos, and enjoy face painting, balloon art, and clown entertainment.
“This year, we are featuring several activities emphasising our commitment to the community. We’ve had a fantastic response to our offer of free space for entrepreneur pop-ups, and we are looking forward to our holiday-focused adult workshops designed to inspire creativity and help participants add that festive cheer to their homes.”
Mullin said Kooyman is proud to partner with Team Mikey Charity this year to host a holiday donation drive supporting varied community initiatives.
“Kooyman is pleased to work with Team Mike Charity in keeping with our pillars of sustainability, poverty reduction, and youth and education. Throughout the year, we have continued to make donations and build partnerships in this regard, and this Christmas will be no exception as we continue to play our part.” (PR)